Monday, July 28, 2008

Shipping and Delivery Options

Another way to provide excellent customer service is by offering different shipment options to your clients. This feature enables your customers to select a shipping option that best suits their needs during the checkout period, when they are finalizing their order on your Web site. Some people like to receive their purchases in the mail sooner than others. By offering a variety of shipping and delivery options, you have an opportunity to up-sell, utilizing different price points for different delivery periods. You could set a specific price point for each of your delivery options, which may include “next day,” “two or three days,” “surface, one to two weeks,” and so on. In addition, some customers may prefer to send individual items to separate locations—perhaps they are doing their Christmas shopping. Giving the user the option to send each item to a different location is a great feature to include.

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